Welcome to Wedding Dress Cleaning & Preservation Services. We operate professional garment care services and an online e-commerce store specializing in bridal garment preservation products, including high-quality wedding dress bags and wedding dress boxes. We are fully committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your data in compliance with the UK GDPR and data protection laws.

1. What Personal Data We Collect and Why We Collect It

We collect and process personal data only when it is necessary to provide our products and services to you:

• E-commerce Product Orders (Wedding Dress Bags & Boxes): When you purchase wedding dress bags, storage boxes, or preservation products from our online store, we collect your name, billing address, shipping address, email address, and phone number. This information is strictly used to process your payment, pack your order, arrange delivery, and send you order updates.

• Wedding Dress Cleaning & Preservation Services: If you book our professional cleaning and preservation services, we collect your contact details, service requirements, and address. This is used to coordinate the collection, processing, and safe return/delivery of your wedding gown.

• Contact & Inquiry Forms: Any information you provide through our contact or booking forms is used solely to facilitate customer service and respond to your inquiries.

• Cookies: Our WooCommerce website uses cookies to enhance your shopping experience (e.g., keeping track of items in your shopping cart) and for secure user login. These cookies can last from temporary sessions up to one year for your convenience.

• Analytics: We use anonymized analytics tools to monitor website traffic and usage patterns to improve our online shopping experience.

• Comments and Media: When visitors leave comments on the site, we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to assist with automated spam detection. Please avoid uploading images with embedded location data (EXIF GPS).

2. Who We Share Your Data With

We do not sell or rent your personal data to third parties. We only share essential information with trusted service providers necessary to complete your orders and services:

• Payment Processors: Your transactions are handled securely via encrypted third-party payment gateways (such as Stripe or PayPal). We do not store or have access to your credit card or bank details on our servers.

• Logistics and Shipping Partners: We share your name, delivery/collection address, and phone number with our shipping and courier partners (e.g., Royal Mail or dedicated couriers) to fulfill the delivery of your purchased dress bags and boxes, or to arrange the collection/return of your wedding dress for cleaning.

• Security & Spam Detection: Data may be checked through automated spam and fraud detection services for comment moderation and website security.

3. How Long We Retain Your Data

• Financial & Order Records: For statutory tax and legal compliance under UK law (HMRC requirements), we retain all financial, invoice, and transaction records for 6 years following the end of the financial year in which the transaction took place.

• Customer Communication & Comments: Messages sent via contact forms or website comments are retained as long as necessary to maintain proper customer service or until requested otherwise, subject to statutory limits.

4. Your Rights Over Your Data

Under the UK GDPR, you have the right to request access to, correction of, or erasure of the personal data we hold about you. This does not include any data we are legally obligated to retain for administrative, legal, HMRC tax compliance, or security purposes.

5. How We Protect Your Data

We implement strict technical and organisational security measures (including secure SSL encryption for data transmission, password-protected admin systems, and restricted access controls) to protect your personal information from unauthorized access, loss, or disclosure.

6. Data Protection Complaints Process (Complaints Procedure)

In strict compliance with the latest UK data protection regulations, if you have any questions, concerns, or wish to raise a complaint regarding how we handle your personal data, please contact us directly in the first instance:

• Email: weddingdresscleaninglaundry@gmail.com

• We take all privacy and data protection concerns seriously. We will formally acknowledge your complaint within 30 days and make every effort to resolve the matter directly with you. If you are not satisfied with our response, you retain the legal right to lodge a formal complaint with the Information Commissioner’s Office (ICO).