We will coordinate with a third-party courier Royal Mail Special Delivery Guaranteed by 1pm® to collect your parcel. Please noted that wedding dress cleaning UK nationwide courier is unable to collect parcels on the same day as your payment date or during Sunday. While we strive to accommodate your preferred collection date, please understand that guarantees cannot be provided.

Prior to making your purchase, please inquire about the earliest available courier collection date. Door-to-door wedding dress cleaning UK nationwide courier services  are available only on weekdays and Saturday from 8 am to 1 pm. Please be aware that specific timeslots for door-to-door wedding dress cleaning UK nationwide collections (Driver arrival time) cannot be guaranteed.

Pack your dress according to our packing guidelines. On the scheduled pick-up day, a Royal Mail staff member will provide the label. Please ensure the sender and receiver information on the label is correct and same as the label previously sent through facebook or instagram livechat.

If you want to print label by yourself, your printer ink is water-soluble, please use transparent tape to cover the label or place it in a plastic bag to prevent rain from blurring the label. Please ensure the printed label is securely affixed and does not fall off.

Never let Royal Mail staff take your parcel, leave, and apply the label on your behalf. Always stick the label yourself and take photos for reference. Ensure they scan the label’s barcode in front of you by their small barcode device, and immediately check your live online tracking link to confirm the scan of collection.

To facilitate wedding dress cleaning UK nationwide courier arrangement, please send us the following 3 photos for Royal Mail Transit Insurance Purpose:

1. Internal Pack
2. External Pack with Printed Label
3. Close-up of Printed Label (To make sure Royal Mail Staff do not give you a wrong label e.g. They bring other customer's label to you because mix up with other label, this will lead to parcel lost)

Wedding Dress Packing Guidelines

Step 1: Pack

• Utilize quality sturdy boxes to ensure the safety of your shipment.
• Place your dress in a wedding dress bag, cloth bag, or plastic bag to protect it during transit.
• Ensure the dress is positioned in the center of the box with a 6cm distance between it and the box's edges.
• Fill any empty spaces within the box to prevent movement of the dress during transportation.
• Please do NOT send us dress hangers

Step 2: Photo

• Before sealing the box, take 3 clear photo with the box open, displaying your dress inside. (3 photos for Royal Mail Transit Insurance Purpose)

Step 3: Seal

• Use the H-taping method to securely seal all edges and seams of the box with tape.

Step 4: Label

• Print and affix the shipment label clearly on the top of the box.
• To safeguard the label from moisture, cover it with transparent tape or place it in a plastic bag.
• Capture a photo of the box with the label attached and a close-up image of the label itself.
• Send these three photos to us via Facebook or Instagram message for further processing.

For additional packaging guidelines, refer to couriers' packaging guidelines or packing advice and guidance.